Privacy Policy
This Privacy Policy explains how QORFIT collects, uses, stores, and protects personal information when you visit or purchase from qorfit.in.
The terms “we,” “us,” and “our” refer to QORFIT, a brand of Koozo Commerce Pvt. Ltd.
The terms “you” and “your” refer to the customer, website visitor, or user.
By using our website, you agree to this Privacy Policy.
Information We Collect
We may collect:
Personal Information
- Name
- Email address
- Mobile number
- Shipping address
- Billing address
- PIN code
- Order details
Payment and Transaction Information
- Payment status
- Transaction reference
- Payment method
- Refund-related bank details, where required
We do not normally store full card details, UPI PINs, banking passwords, or other sensitive payment credentials.
Customer Support Information
We may collect:
- Emails
- WhatsApp messages
- Call details
- Issue descriptions
- Product photographs
- Unboxing videos
- Product working videos
- Warranty and replacement records
- Feedback and reviews
Website and Device Information
We may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Website activity
- Cookies
- Approximate location based on IP
- Advertising and tracking information
Companion App and Health Data
QORFIT Pulse works with the QWatch Pro companion app.
The companion app may process fitness and wellness information such as:
- Heart rate
- Blood oxygen trends
- Sleep information
- Stress information
- Activity and workout data
- Steps
- GPS-based activity information
- Other device readings
The QWatch Pro app may be operated or supported by a third-party service provider. Information collected directly through that app may be governed by the app provider’s own privacy policy and permissions.
Customers should review the app’s privacy information and device permissions before using it.
QORFIT may receive health or app information only when the customer chooses to share screenshots, reports, videos, or details with our support team.
How We Use Your Information
We may use information to:
- Process and deliver orders
- Verify payments
- Share order and delivery updates
- Provide customer support
- Review return, refund, replacement, and warranty requests
- Arrange reverse pickup
- Process approved refunds
- Prevent fraud or misuse
- Improve products and services
- Improve website performance
- Understand customer preferences
- Send marketing messages where permitted
- Maintain legal and business records
- Meet applicable legal requirements
Payment Information
Payments are processed through authorised third-party payment gateways.
The payment gateway may collect and process payment information according to its own terms and privacy policy.
QORFIT does not store full card numbers, CVV numbers, UPI PINs, banking passwords, or similar sensitive credentials.
Sharing of Information
We may share required information with:
- Courier and logistics partners
- Warehouse and fulfilment partners
- Payment gateways
- Checkout service providers
- Customer support tools
- Technology providers
- Marketing and analytics platforms
- Refund processing teams
- Internal employees and authorised partners
- Legal or government authorities, where required
- Professional advisers and auditors, where required
Only the information needed to provide the relevant service will be shared.
We do not sell customer personal information.
Cookies
Our website may use cookies and similar technologies to:
- Remember customer preferences
- Keep products in the cart
- Improve website performance
- Understand website traffic
- Measure advertising performance
- Provide relevant communication
- Detect fraud or misuse
Customers may disable cookies through their browser settings. Some website features may not work properly when cookies are disabled.
Marketing Communication
Customers may receive communication through:
- SMS
- Phone call
- Push notification
- Other approved communication channels
Promotional communication may include product information, offers, launches, reminders, or brand updates.
Customers may opt out of promotional communication where an opt-out option is available.
Order, payment, delivery, refund, warranty, and service-related messages may still be sent.
Data Security
We use reasonable security measures to protect personal information.
These measures may include:
- Restricted data access
- Secure systems
- Authorised service providers
- Password protection
- Internal access controls
- Secure payment gateways
No online system can guarantee complete security. Customers should avoid sharing passwords, PINs, OTPs, or other sensitive credentials with anyone.
QORFIT support will never ask for a UPI PIN, card PIN, CVV, banking password, or OTP for a refund.
Data Retention
We may keep information for as long as required for:
- Order processing
- Customer support
- Returns and warranty records
- Refund records
- Fraud prevention
- Legal compliance
- Accounting and taxation
- Business records
- Dispute resolution
Information that is no longer required may be deleted, anonymised, or securely archived.
Your Rights
Subject to applicable law, customers may contact us to:
- Access their personal information
- Correct inaccurate information
- Request deletion of information
- Withdraw marketing consent
- Raise a privacy concern
Some information may need to be retained for legal, financial, warranty, fraud prevention, or operational reasons.
Third-Party Links
Our website may contain links to third-party websites, apps, payment services, social media platforms, or app stores.
QORFIT is not responsible for the privacy practices, content, or security of third-party platforms.
Customers should review their policies before sharing personal information.
Policy Updates
We may update this Privacy Policy when required.
The updated version will be published on this page.
Continued use of the website after an update means the customer accepts the revised policy.
Privacy and Grievance Contact
For privacy-related concerns, contact:
Email: support@qorfit.me
WhatsApp: +91 74288 00535
Company:
Koozo Commerce Pvt. Ltd.
Office 4, Splendor Spectrum One
Tower 1, 4th Floor
Golf Course Extension Road
Sector 58, Gurugram, Haryana 122001