Shipping Policy

At QORFIT, we aim to deliver every order safely and as quickly as possible.

Once an order is confirmed, our team verifies, packs, and dispatches it through our warehouse, fulfilment partner, or courier partner.

Order Processing Time

Standard orders are usually processed and dispatched within 2 to 3 business days after order confirmation.

Orders are not normally processed or dispatched on Sundays or public holidays.

Processing may take longer during:

  • Sale periods
  • New product launches
  • High order volumes
  • Public holidays
  • Payment verification
  • Address verification
  • Courier or operational delays
  • If there is a significant delay, we may inform you through email, phone call, WhatsApp, SMS, or push notification.

If a different processing time applies to a particular product, it will be mentioned on the relevant product page.

Same-Day Delivery

Same-day delivery may be available in selected serviceable areas.

Additional delivery charges may apply and will be shown before the order is completed.

Same-day delivery availability depends on:

  • Delivery PIN code
  • Order placement time
  • Product availability
  • Payment confirmation
  • Courier serviceability
  • Local delivery conditions

Orders accepted for same-day delivery are processed separately from standard orders.

Same-day delivery timelines may be affected by courier delays, weather, local restrictions, traffic, or other circumstances outside QORFIT’s control.

Delivery Timeline

The estimated delivery time is usually 3 to 7 business days after dispatch.

Delivery may take longer for remote areas, non-metro locations, or PIN codes with limited courier service.

The delivery timeline may vary depending on:

  • Customer location
  • PIN code serviceability
  • Courier partner
  • Weather conditions
  • Public holidays
  • Local restrictions
  • High shipment volumes
  • Failed delivery attempts
  • Other operational conditions

Delivery dates shown on the website are estimates and not guaranteed delivery dates.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before the order is completed.

Shipping charges may depend on the product, delivery location, order value, delivery method, or active campaign.

Cash on Delivery

Cash on Delivery availability may depend on:

  • Product type
  • Order value
  • Delivery location
  • Courier serviceability
  • Internal verification
  • Previous delivery history

QORFIT may verify a Cash on Delivery order through a phone call, SMS, WhatsApp, or another confirmation method.

An order may be placed on hold or cancelled if the information provided is incomplete, incorrect, suspicious, or cannot be verified.

Order Tracking

Once your order is dispatched, we will share the tracking details through your registered email address, SMS, WhatsApp, push notification, or order tracking page.

Tracking updates may take up to 24 hours after dispatch to appear.

Tracking information is provided by the courier partner and may not update immediately at every delivery stage.

Delayed Delivery

Delivery may be delayed because of:

  • Incorrect or incomplete address
  • Incorrect phone number
  • Customer not being reachable
  • Courier partner delay
  • Weather conditions
  • Public holidays
  • High shipment volume
  • Local restrictions
  • Failed delivery attempt
  • PIN code serviceability issue

If your order is delayed, contact our support team and share your Order ID.

Our team will coordinate with the courier partner and help you receive the latest available update.

Damaged Package at Delivery

If the package appears opened, damaged, wet, crushed, torn, or tampered with at the time of delivery, please record a clear video before opening it.

The video should show:

  • The complete outer package
  • The shipping label
  • The condition of the package
  • The complete unboxing process
  • The product and accessories received

For damaged, missing, incorrect, or defective product claims, a clear unboxing video may be required.

Please keep the original packaging, invoice, accessories, and product until the issue has been reviewed.

Incorrect Shipping Details

Customers are requested to provide a complete and correct:

  • Delivery address
  • PIN code
  • Phone number
  • Email address
  • Landmark, where required

If the address appears incomplete or incorrect, our team may contact you through phone, email, SMS, or WhatsApp for confirmation.

If we are unable to confirm the correct details before dispatch, the order may be placed on hold or cancelled.

Incorrect information may result in delivery delays or unsuccessful delivery.

Address Changes

Address changes may be possible only before the order is dispatched.

Once an order has been shipped, an address change will depend on the courier partner’s approval and serviceability.

QORFIT will try to assist with the request, but a change cannot be guaranteed after dispatch.

Failed or Refused Delivery

Delivery may fail if:

  • The address is incorrect or incomplete
  • The customer is unavailable
  • The registered phone number is incorrect
  • The customer refuses the order
  • Access to the delivery location is restricted
  • Multiple delivery attempts are unsuccessful
  • In such cases, the shipment may be returned to our warehouse.

If the order is returned, our support team will contact the customer and explain the available next step.

QORFIT will assist the customer with re-delivery wherever possible and subject to courier serviceability.

Missing or Stolen Shipments

If the tracking status shows “Delivered” but you have not received the package, please check with:

  • Family members
  • Neighbours
  • Building security
  • Reception staff
  • Anyone who may have accepted it on your behalf

If the shipment is still missing, contact us as soon as possible.

We will raise a claim with the courier partner and conduct an investigation.

The investigation may take up to 21 business days.

After the investigation is completed, an eligible replacement may be provided based on the courier findings, product availability, and internal approval.

Taxes

All prices shown at checkout include applicable taxes wherever required.

Contact for Shipping Support

For shipping, tracking, or delivery questions, contact:

Email: support@qorfit.me
 WhatsApp: +91 74288 00535

Please share your Order ID and registered contact details for faster support.