Returns & Warranty

This policy applies to QORFIT products purchased directly from qorfit.in.

Products purchased through Amazon, Flipkart, another marketplace, retailer, or reseller may be covered by the return and replacement policy of that platform or seller.

Please check the product details, specifications, compatibility, size, features, and usage instructions before placing an order.

Eligible Cases

A request may be considered if the product is received:

  • Damaged
  • Defective
  • Not working
  • Different from the product ordered
  • With a missing product or accessory
  • With a confirmed manufacturing issue

All requests are subject to proof, verification, product condition, and quality inspection.

Request Timeline

For delivery-related issues, the customer must contact QORFIT support within 24 hours of delivery.

This includes:

  • Damaged product
  • Wrong product
  • Missing item
  • Missing accessory
  • Opened or tampered package
  • Product not working when first opened

Requests raised after 24 hours may not be accepted for delivery-related concerns.

Manufacturing defects reported after this period may be reviewed under the applicable warranty.

Required Proof

To help us review the request, please share:

  • Order ID or invoice
  • Clear photographs of the product and package
  • Clear video showing the reported issue
  • Complete unboxing video showing the sealed package being opened
  • Product working video, where applicable
  • Photograph of the shipping label

The unboxing video helps our team verify the condition of the package, product, and accessories at the time of delivery.

Please record the video continuously, without cuts or pauses, and clearly show the package before opening it.

If the required proof is incomplete or the issue cannot be clearly verified, our team may be unable to approve the request.

Product Working Video

For the QORFIT Pulse Smart Health Tracker, the customer may be asked to share a working video showing:

  • Product condition
  • Charging connection
  • Indicator light, where applicable
  • Connection with the companion app
  • Bluetooth pairing
  • The exact reported issue
  • Any charging, syncing, sensor, battery, or functional problem

The customer may also be asked to complete basic troubleshooting before the request is approved.

How to Raise a Request

Step 1: Contact Support

Contact QORFIT within 24 hours of delivery for any delivery-related issue.

Step 2: Share the Details

Share your Order ID, invoice, unboxing video, product video, photographs, and a short description of the issue.

Step 3: Request Review

Our support team will review the information and may guide you through basic troubleshooting.

Step 4: Pickup Arrangement

If the request is accepted for inspection, pickup is usually arranged within 1 to 2 working days, subject to courier availability and PIN code serviceability.

Step 5: Product Inspection

After receiving the product, our team will inspect its condition and verify the reported issue.

Step 6: Final Resolution

After the quality check, we will confirm whether the request is approved for replacement, refund, repair support, or another suitable resolution.

Cases Not Eligible for Return or Replacement

A request may not be approved if:

  • The request is raised after the applicable period
  • The product has been physically damaged after delivery
  • The product has been dropped, crushed, bent, or mishandled
  • The product has been opened, repaired, or modified by an unauthorised person
  • The product has been used against the instructions
  • An unsuitable charger, cable, adapter, or power source was used
  • The original product, accessories, or packaging are missing
  • The serial number, label, or identification mark has been removed
  • The issue is caused by phone compatibility, phone settings, permissions, Bluetooth settings, GPS settings, or internet connectivity
  • The concern relates only to personal preference
  • The customer ordered the wrong product, colour, strap, or accessory
  • The product is no longer required
  • There is a minor colour, finish, or packaging variation
  • The product does not match expectations beyond the features and specifications shown on the website

Change of Mind

Returns or refunds are not offered only because:

  • The customer changed their mind
  • The product is no longer needed
  • The wrong product or accessory was ordered by the customer
  • The customer did not check product compatibility
  • The customer expected a feature not listed on the product page
  • The customer prefers another colour, strap, size, or design

QORFIT Pulse Replacement Conditions

A QORFIT Pulse replacement may be considered when:

  • A clear unboxing video is provided
  • A working video clearly shows the issue
  • The issue is confirmed by the support team
  • The product has no physical or water damage
  • The product has not been repaired or modified
  • The original accessories and purchase proof are available
  • The problem is not caused by incorrect use, charging, setup, phone permissions, or app settings

QORFIT may ask the customer to reset, recharge, reconnect, update, or test the product before approving a pickup.

Straps and Accessories

Straps and accessories may be replaced only if they are received:

  • Damaged
  • Torn
  • Broken
  • Incorrect
  • With a clear manufacturing defect

Replacement may not be approved for:

  • Normal wear and tear
  • Sweat marks
  • Colour fading after use
  • Stains
  • Scratches
  • Incorrect size selection
  • Personal colour preference
  • Damage caused while attaching or removing the strap

Replacement Process

If the replacement request is approved, QORFIT may provide:

  • The same product
  • The same product variant
  • A suitable alternative, with customer confirmation, if the original product is unavailable
  • Replacement depends on stock availability.

The replacement product will be dispatched after the returned product passes the quality check.

Tracking details will be shared after dispatch.

Refund Eligibility

A refund may be considered only in an approved case where:

  • A replacement cannot be provided
  • The ordered product is unavailable
  • QORFIT approves the refund after inspection
  • The order is cancelled by QORFIT after payment
  • Another refund resolution is approved by the support and management team

Refunds are not automatically provided for every return request.

Refund Process

A refund is initiated only after the request has been reviewed and approved.

Approved refunds are processed on the upcoming Friday after approval.

The refund will be transferred to the customer’s bank account.

The customer will be required to share correct bank details with the support team.

Required information may include:

  • Account holder name
  • Bank account number
  • IFSC code
  • Bank name
  • Cancelled cheque or bank proof, where required

Customers should carefully check the bank details before sharing them.

After QORFIT initiates the refund, it may take approximately 5 to 7 working days for the amount to appear in the bank account, depending on the bank’s processing time.

Six-Month Warranty

QORFIT products come with a 6-month manufacturer’s warranty from the date of purchase, unless a different warranty period is clearly mentioned on the product page or invoice.

The customer must keep the invoice or purchase proof for a warranty claim.

The warranty applies only to manufacturing defects confirmed by the QORFIT support or quality team.

Warranty May Cover

The warranty may cover:

  • Product not switching on because of a manufacturing fault
  • Charging issue caused by a manufacturing fault
  • Internal hardware issue
  • Sensor issue confirmed after testing
  • Product not functioning as intended because of a manufacturing defect
  • Battery or connection issue confirmed as a manufacturing fault
  • Another technical issue approved by the QORFIT quality team

Warranty Does Not Cover

The warranty does not cover:

  • Physical damage
  • Accidental damage
  • Cracks, dents, scratches, or broken parts
  • Damage caused by dropping or impact
  • Damage caused by incorrect use
  • Damage caused by an unsuitable charger or power source
  • Damage caused by unauthorised repair or modification
  • Normal battery wear over time
  • Normal wear and tear
  • Strap wear, sweat marks, stains, fading, or tearing after use
  • Missing accessories
  • Loss or theft
  • Cosmetic damage
  • Damage caused by chemicals, perfume, oil, or cleaning products
  • Damage caused by use outside the stated product instructions
  • Damage caused by phone settings, app permissions, Bluetooth, GPS, network, or third-party app problems

Water Resistance

The QORFIT Pulse has an IP68 water and dust resistance rating. However, water resistance is not permanent and may reduce because of normal wear, impact, ageing, or improper use.

The warranty may not cover damage caused by:

  • Hot water
  • Steam
  • Sauna use
  • High-pressure water
  • Deep-water use
  • Salt water exposure
  • Chemical exposure
  • Opening or damaging the product body
  • Use beyond the stated IP68 conditions

The product should be dried properly after water exposure and charged only when fully dry.

Quality Check

All replacement, refund, and warranty requests are subject to a quality check.

The quality check may include:

  • Video review
  • Troubleshooting
  • Product inspection
  • Charging test
  • Sensor and connection test
  • Physical condition check
  • Water or impact damage check
  • Internal support approval
  • Management approval, where required

The final resolution will be confirmed only after the review is completed.

Reverse Pickup

Where reverse pickup is available, QORFIT may arrange collection from the customer’s address.

Pickup is usually arranged within 1 to 2 working days after initial approval, subject to courier serviceability.

If reverse pickup is unavailable, the customer may be asked to send the product to the address provided by the support team.

The product must be packed safely with all original accessories to avoid damage during transit.

Important Conditions

  • Delivery-related requests must be raised within 24 hours.
  • A clear unboxing video is required for delivery-related claims.
  • A working video may be required for technical issues.
  • The original product and accessories must be returned.
  • Purchase proof may be required.
  • Every request is subject to quality inspection.
  • Warranty is valid for 6 months from the purchase date.
  • Warranty covers manufacturing defects only.
  • Approved refunds are processed on the upcoming Friday.
  • Refunds are transferred only to the bank account shared by the customer.
  • Replacement depends on stock availability.
  • Final approval is provided after verification.

Contact for Returns and Warranty

Email: support@qorfit.me
 WhatsApp: +91 74288 00535

Please share:

  • Order ID
  • Product name
  • Delivery date
  • Issue description
  • Unboxing video
  • Product working video
  • Clear photographs